First Response Kit

At KISS Response we strive to provide our customers with an excellent shopping experience, however, if you are not completely satisfied with your purchase, we are happy to offer you a return according to the following guidelines:

• Return period:    
  • Items can be returned within 30 days of receipt.

   

• Return authorization:    
  • Returns will only be accepted for unused, undamaged items that are in their original condition and packaging.
  • Items that have been specially made or personalized are not returnable unless they have defects or errors.

   

• Return procedure:    
  • Please contact our customer service to obtain a return authorization and receive the return instructions. (kissresponse@gmail.com )
  • The customer is responsible for return shipping costs unless the return is due to an error on our part or due to defects in the product.

   

• Refund:    
  • After receiving and inspecting the returned items, we will refund the purchase price within five business days to the original payment method used.
  • The refund will include the purchase price of the item but not the shipping costs paid. Return shipping costs will not be refunded unless the return is due to an error on our part or due to defects in the product.

   

• Exchange:    
  • If you would like to exchange an item, please contact our customer service team to arrange the exchange.

   

• Damaged or faulty items:    
  • If an item is damaged or faulty upon receipt, please contact our customer service team immediately to arrange a refund or exchange. Please have pictures of the damaged item available for our internal inspection.

   

Please note that returns that do not comply with the above guidelines may not be accepted or may only be partially refunded.

This returns policy is in addition to your statutory rights. It does not affect your statutory rights as a consumer under applicable consumer protection laws.

If you have any further questions or need any information, please contact our customer service team at kissresponse@gmail.com .

At KISS Response, we strive to provide you with a smooth and reliable shipping experience. Please note the following information regarding our shipping process:

• Shipping countries:
  • We currently offer shipping in Europe.
• Shipping methods:
  • We offer various shipping methods, including standard shipping (Europe) and express shipping (Austria only).
• Shipping costs:
  • Shipping costs depend on the delivery location and shipping method chosen. The exact shipping costs will be displayed during the checkout process before you complete your order.
• Processing time:
  • Order processing time is typically 1-2 business days. Orders are processed Monday through Friday, excluding holidays.
• Delivery time:
  • Delivery time depends on the shipping method and destination. The estimated delivery time will be shown to you during the order process, based on the information provided by the shipping provider. Please note that unforeseen circumstances such as weather conditions or customs clearance may affect the delivery time.
• Shipment tracking:
  • Once your order has been shipped, you will receive a shipping confirmation via email.
• Delivery to packing stations or PO boxes:
  • We offer the option of delivering orders to packing stations or post office boxes, provided this is supported by our shipping service provider. Please ensure that the address you provide is correct and complete.

If you have any further questions about our shipping process, our customer service team will be happy to help. Thank you for your trust in KISS Response!